HOW DO WE TREAT YOUR PERSONAL INFORMATION?
When shopping from an online store, ours or someone else, you'll leave you with information about yourself. Where you live, what email address you have and what you shop. Here we describe how we handle your personal data.
The foundation of everything we do is treat our customers as we ourselves want to be treated, always. This also applies when it comes to information.
We hope that you feel confident with how we process your personal data and want to continue shopping with us.
GDPR - YOUR RIGHTS
The General Data Protection Regulation is an EU regulation that regulates how we are allowed to process personal data. It replaces PUL (Personal Data Act) from 25 May 2018.
You can read more about the law and your rights on the Swedish Data Protection Agency's website.
SUMMARY OF OUR INFORMATION MANAGEMENT
We collect as little information as possible. The information we collect is the information required to fulfill our commitment to you and for you to fulfill your commitment to us (thus pay for your order).
If you want to order against invoice, our partner Billmate must have your Social Security number. Only then can you have your goods sent home against invoice.
When you pay by card, you need to provide your credit card number. It goes through a secure (HTTPS) server and Billmate or Teller handles card payments for us.
In addition, of course we need to know which products you order and we need your email address and phone number to be able to contact you with delivery notices, changed information, etc.
HOW DO WE USE THIS INFORMATION?
We use the information to dispense your order. We use your email address to send you information if you have requested it.
WHY DO WE SAVE INFORMATION?
We save information for accounting technical reasons. We need to be able to provide evidence to the Tax Office.
DELETE YOUR INFORMATION FROM OUR DATABASE
The information we save is only the basis for the financial transaction and is retained for legal reasons and cannot therefore be deleted.
If you have any questions, please contact us.
WHAT SYSTEMS DO YOUR DATA END UP IN?
When you shop with us, your order goes through several steps so that we can process and send your goods to you.
The following systems/suppliers we are working on and your information may need to be processed by some of these.
Opencart / Oderland - our E-commerce solution
Savings bank - if you pay via BG directly to us.
Billlate - if you choose to pay with Billmate
Teller - if you choose to pay by card.
Fortnox - our accounting system
DHL - if we send your delivery with traceable ID.
Postnord - if we send your delivery as a letter.
Microsoft/ O365 - domain and mail management system
Google - For follow-up to campaign data te.x via Analytics or Merchant.
Price hunting - system for evaluating our service
Pricerunner - system for evaluating our service
We use a system for our web shop called Opencart. It's a database where our products, our pages of text and everything else (including this page) you see in the web shop are collected. When you place an order on our website, it takes place in Opencart.
Your order then ends up in a database of Oderland, our partner for database management and server operation. Opencart / Oderland is keeping the information for us but does not use it without our permission and without us requesting it. happen if for some reason an order has not gone through or become double. Then Oderland technicians can examine the order and troubleshoot.
The order includes information about which products you purchased from us, how you paid (but no information about credit cards, Social Security numbers or the like) and the address we should send the goods to.
If you make changes or send goods back to it, we usually note it in Opencart.
Here we can also save and post email conversations linked to ordering and replacements. The purpose of this is to give you as a customer better service.
BILLMATE & TELLER
When you get to the checkout, you have to pay for your goods. There you can choose from several different payment methods. Depending on the payment method, an external payment processor will receive information about your purchase. Billmate has a system where the contents of the order are visible.
ODERLAND - HOSTING
We use Oderland for the handling of domains & servers. That means your e-mails go through Oderland.
FORTNOX - ACCOUNTING
We use the Fortnox program for accounting. From Fortnox we charge invoice records used as accounting documents. In the invoice records there are names of the buyer, invoice number and amount. There is no information about address, email, phone number or which goods have been ordered.
We save the information in accordance with the Accounting Act where it can be read as follows: "They shall be preserved until the seventh year after the end of the calendar year at the end of the financial year."
DATA PROTECTION MANAGER AT Graded AB
Our CEO is the data protection manager and is responsible for the fact that all employees are involved in how we process information. If you want to contact our data protection manager, you can use the forms available on the website.
INFORMATION FOR OTHER ACTORS
We never give away your information to anyone else (except the aforementioned required to fulfill our commitment to you).
Exceptions are made if for some reason we are forced by law or court order.
You have multiple rights with gdpr. We have always respected our customers so for us it does not matter so much except that it is now lagkgrav.
You have the right to be forgotten/deleted.
You're entitled to a record statement.
You have the right to have any information corrected.
You are entitled to data portability.
You have the right to revoke your consent for the processing of data.
You have the right to lodge any complaints regarding the processing of personal data to the Swedish Data Protection Agency.